Your privacy is our responsibility: By registering with cvaje, you agree to this privacy policy. We promise — your data will never be sold to any third party.
1
What types of information we collect
We collect various types of information when you create an account and use cvaje's services. This information is used solely to improve the platform and enhance your experience.
| Data Type |
Example |
Purpose of Collection |
| Identifying Information |
Name, date of birth, national ID number |
KYC Verification & Age Confirmation |
| Contact Information |
Mobile number, email address |
Account registration & communication |
| Financial information |
Mobile banking number, transaction history |
Payment Processing |
| Device information |
IP address, browser type, operating system |
Security & Fraud Prevention |
| Gaming Activity |
Game history, bet amounts, wins/losses |
Responsible Gaming Compliance |
Important: We only collect information that is strictly necessary to operate the platform. No unnecessary personal data is ever requested.
2
How Your Data Is Used
Cvaje uses your data for specific, defined purposes. Each piece of information and how it is used is described transparently below.
- Account Management: Identity information is used for registration, login, password reset, and KYC verification.
- Payment Processing: Financial information is used for deposits and withdrawals. Third-party payment gateways only receive the data strictly necessary for processing.
- Customer support: Our support team uses your information to resolve account-related issues.
- Security: Device and behavioral data are analyzed to detect fraud and protect your account.
- Responsible Gaming: Gaming patterns are monitored, and alerts are sent if a user appears to be playing excessively.
- Legal Obligations: We are legally required to provide information to government regulatory authorities when requested.
- Platform Improvement: Anonymous usage statistics are analyzed to improve the user experience.
3
Where and how your data is stored
All your personal data is stored on secure, internationally certified servers. cvaje maintains the highest security standards for data storage.
- All data is stored in encrypted databases — no unauthorized party can access it directly.
- Only authorized personnel can access the servers, and every access is logged.
- Regular security audits and penetration testing are conducted.
- Data backups are stored in encrypted form at separate, secure locations.
Data transfer: For international data transfers, cvaje adheres to international data protection standards and complies with all applicable laws.
4
Sharing information with third parties
Cvaje does not sell your personal data or share it for advertising purposes. However, limited data sharing may be necessary in certain specific circumstances.
- Payment Providers: Payment gateways like Mobile Pay, Nagad, and Rocket only receive the information needed to complete a transaction.
- KYC services: Certified third-party identity verification providers may access limited identifying information.
- Law enforcement authorities: We may be required to share information with government authorities when legally obligated to do so.
- Business Restructuring: If ownership of cvaje changes, your data may be transferred to the new owner, subject to the terms of this policy.
Our Commitment: Your data will not be shared with any third party for purposes other than those stated above. It will never be sold for marketing or advertising.
5
Cookie policy & tracking
Cookies are used on the cvaje website and app. Cookies are small text files stored on your device that help improve platform functionality.
- Essential cookies: To maintain your login session and ensure platform security — the platform cannot function properly without these.
- Performance Cookies: To measure page loading speed and overall platform performance.
- Preference cookies: To remember your language preferences and settings.
- Analytics Cookies: Anonymously analyzes user behavior to improve the platform.
You can manage cookies through your browser settings, though disabling certain cookies may affect the availability of some platform features.
6
Technical Measures for Data Security
Cvaje uses industry-leading technology to protect your privacy. Our core security measures are outlined below.
- 256-bit SSL/TLS Encryption: All data transfers are fully encrypted — from your browser all the way to our servers.
- AES-256 Data Encryption: All sensitive data stored on our servers is kept in encrypted form.
- Two-Factor Authentication (2FA): An additional layer of security during account login and withdrawals.
- Automated Suspicious Activity Detection: An AI-powered system instantly flags any unusual activity.
- Regular Security Audits: Third-party security experts conduct regular system audits.
- Firewall & DDoS protection: Multiple layers of protection are active at the server level.
Your Role: Use a strong password and never share your login credentials with anyone. If you notice anything suspicious, contact support immediately.
7
Your Rights Over Your Data
Cvaje believes you should have full control over your personal data. That's why we provide you with the following rights.
Right to Access
Right to know what information we hold about you
Right to Rectification
Right to correct inaccurate information
Right to erasure
Right to erasure after account closure
Right to download
Right to obtain a copy of your data
Right to Restrict Processing
Right to Restrict Processing
Right to Lodge a Complaint
Right to lodge a complaint regarding a data breach
To exercise any of your rights support@cvaje.app. We will respond within 30 days of receiving your request.
8
Data Retention Period
Cvaje does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal and business requirements.
- Active Account: All data is retained for as long as the account remains active.
- Financial Transaction Records: Retained for 5 years as required by legal obligations.
- KYC Documents: Retained for 3 years after account closure.
- Communication Logs: Support history is retained for 2 years.
- After Account Closure: All data beyond what is mentioned above is deleted within 90 days.
9
Protection of Minors' Data
Cvaje does not provide services to anyone under 18 and does not knowingly collect data from minors. If any such data has been collected inadvertently, it will be deleted immediately.
- Age verification is conducted at the time of registration.
- Where there is doubt, age is verified by requesting KYC documents.
- If a minor's account is detected, it is immediately suspended and all associated data is permanently deleted.
- Parents or guardians can request deletion of a child's data by contacting support@cvaje.app.
10
Privacy Policy Updates
This privacy policy may be updated due to business changes or legal requirements. We will notify you of any significant changes.
- For significant changes, a notification will be sent to your registered email address.
- The date of any changes will always be shown at the top of this page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- Previous versions are archived and available upon request.
11
Contact & data protection officer
If you have any questions or concerns about our Privacy Policy, please get in touch. We are ready to assist with any privacy-related matter.
- Email: privacy@cvaje.app
- General support: support@cvaje.app
- Live Chat: Available 24/7 on the platform
- Data requests will be responded to within 30 days.
Reporting a data breach: If you suspect your data has been compromised in any way, notify us immediately at support@cvaje.app. We will begin an investigation within 72 hours.